When we first wondered about bringing our young Vizsla into the practice on Tuesdays, I’ll admit we weren’t entirely sure how she would be received…
Would people mind?
Would she be too enthusiastic?
Would patients think it was a little unusual?
As it turns out…we needn’t have worried.
She’s made herself completely at home. She even has a plaque on the wall near her bed which someone (anonymously) kindly sent us to say Amber’s corner! When we find out who sent it for us we will definitely be investing in a chocolate based thank you for them….so if you know who it was please tell us!
On Tuesdays, when we don’t have an optical clinic running, she spends the day greeting visitors with an enthusiastic wagging tail, making new friends and, more often than not, sitting proudly in the front window watching the world go by.
One of our favourite moments came recently when we discovered she’d taken a particular liking to the beautiful painting of her on our shop window. After staring at it for quite some time, she decided the painted version deserved a little affection….and promptly licked it on the nose!
It made us laugh, and judging by the smiles from people walking past, it made plenty of other people smile too.
The response from our customers has been wonderful. So many people now pop in to say hello to Amber, ask how she’s getting on, or simply enjoy a few moments of canine enthusiasm.
It’s reminded us of something that’s always been important to us.
Healthcare doesn’t have to feel clinical, or unfriendly.
Yes, we’re investing in the latest technology. Yes, we’re continually improving the way we care for your eyes and your hearing. But we also believe people should feel relaxed, welcomed and genuinely pleased to walk through our door.
Sometimes that’s achieved with advanced diagnostic equipment.
Sometimes it’s achieved with a wagging tail.
If you happen to be passing on a Tuesday, don’t be surprised if you’re greeted by our newest team member. She’ll probably be delighted to meet you….perhaps a little more enthusiastically than is strictly professional!
We’re still working on that part.
Sarah x
Warning!! Cuteness alert!! Baby photo of Amber incoming…
